Return & Refund Policy
Customer satisfaction is our top priority. If you are not fully satisfied with your research order, our support team is here to assist with smooth returns and exchanges.
Return Eligibility Overview
Review acceptable return criteria and non-returnable compound categories.
Eligible for Return / Exchange
- Incorrect or Damaged Items: Arrived with damage or wrong item. We cover 100% of return shipping costs.
- Unsatisfactory Products: Unopened items returned within 30 days (customer pays return shipping).
- Missing Items: Must be reported within 24 hours of package receipt for immediate investigation & reshipment.
Non-Returnable Categories
- Opened or Used Products: For laboratory safety and quality assurance, opened or altered products cannot be accepted.
- Temperature-Sensitive Compounds: Items requiring specific storage conditions cannot be returned due to degradation risk.
- Clearance & Sale Items: Only regular-priced products are eligible for refunds. Sale items are final sale.
How to Initiate a Return
Follow these four simple steps for efficient RMA authorization and refund processing.
Email Support
Email our support team at info@realaminousa.com within 24 hours of receiving your package.
Provide Details
Include your Order #, reason for return, and attach photos of the unopened product, bottle label, and shipping packaging.
Protocol Review
Our quality assurance team reviews your request within 24 hours to approve a refund credit or replacement exchange.
Return Instructions
Upon approval, you will receive designated return instructions and shipping details to dispatch your return package.
Refund Process & Timelines
Once your returned item is received and inspected at our Houston, Texas facility, we will send an email notification regarding refund approval or rejection.
Approved Refunds: A credit will automatically be issued to your original credit card or payment method within 1–2 business days.
Exchanges & Missing Refunds
Defective Item Exchanges: We replace items if they arrive defective or damaged. Email us for a direct replacement of the same item.
Missing Refund? If your refund has not posted after 2 business days, please first check your bank account or card issuer processing holds before contacting support.
Gift Returns: If the purchase was marked as a gift and shipped directly to you, you will receive a digital gift certificate for the full return value upon item receipt. Otherwise, refunds revert to the original purchaser.
Have Questions About a Return?
Our U.S. support team is ready to assist you with order inquiries and RMA approvals.